The character creation process in Defiance differs slightly from other games in that nothing you pick changes your class.  All players are Ark Hunters, the differences come in the look you pick for your race/gender combination, the outfits you choose to wear, your general play style, and the weapon skills you decide to level/use.

After selecting to start a new character you will be shown an introductory cutscene, at the end of which you will enter the character creation screen.  Directly following this you will be shown another cutscene then put into the starting zone for the Tutorial.

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